Information Technology Services
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The ITS Help Desk is now located on the first floor of the Nease Library for your convenience.

Information Technology Services (ITS) provides services through five groups: Applications, Desktop/Telecom, Network, Systems, and Web. The department is responsible for the development, support and maintenance of campus computing and telecommunication facilities.

News
iDesk
iDesk 136

A collaboration among the ITS, Library, and Center for Academic Success departments, the first floor of the Library is now home to the iDesk.

Learning Commons
Learning Commons 136

The first floor of the library has been transformed into a one stop academic environment for students called the Learning Commons.

Learning Commons iMacs
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New iMacs come to the ENC Learning Commons in the Nease Library.

New Campus Events Channel
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ENC Cable TV now includes a new campus events channel: Area 51.

Help Desk Moves, Expands Hours
Help Desk 136

The ITS Help Desk at ENC has moved to a more convenient location and has expanded hours.

Software Deals Continue at ENC
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The great software deals at the ENC store continue. Check out these prices!

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System Status

May 12, 2012 - Scheduled System Maintenance

Following the system maintenace this morning we experienced a hardware failure on our Zencas server which affects MyENC.  We are also troubleshooting an issue with the Exchange server which is affecting Email connectivity.  We are working to resolve these issues and will provide updates as they are available.

April 13, 2012 - Main Campus Phone Dialing Issue

We are experiencing an issue whereby off-campus callers are unable to dial the 617-745-3000 number.  Our service provider is investigating the problem.  If you experience this issue with other lines please contact the ITS Help Desk.

February 13, 2012 - 180 Old Colony Network Connectivity

This morning we experienced issues with network connectivity at our 180 Old Colony campus affecting Internet, Email and application access. Connectivity has been restored and we are reviewing logs to identify the root cause.

August 12, 2011 - ENC Web Site Scheduled Maintenance

The ENC public web site is planned to be unavailable starting 11pm Friday 8/12 until approximately 3am Saturday 8/13. This is due to a server migration at the hosting provider.

July 29, 2011 - My ENC Scheduled Maintenance

The My ENC web portal will be unavailable on Friday 7/29 from 12-2PM.  The purpose of this maintenance is to implement new features which will provide increased performance and scalability.

June 16, 2011 - Exchange Email Issues

We experienced a systems issue during the scheduled Exchange maintenance which has affected email access.  We are working with our vendors to get the system back online as soon as possible.

May 5, 2011 - Phone Issues

In the morning, the ENC phone system could not receive inbound calls reliably due to an issue with one of our service provider's lines. The issue has been resolved.

April 29, 2011 - Cable TV Issues

Cable channels 7 (NBC) and 25 (FOX) are experiencing issues resulting in the display of infomercials instead of regularly scheduled content. Privatel is aware of the problem and is working to correct it.

April 4, 2011 - Voicemail Issues

We are experiencing issues with Voicemail affecting message delivery and access. We are working to resolve the problem.

March 3, 2011 - Zencas Login Issues

We are experiencing issues with Zencas resulting in login errors. MyENC and other services are not affected at this time. We are working to resolve the problem.

February 10, 2011 - Email Scam

Please ignore any emails requesting login information.

January 25, 2011 - Inbound Calling from Verizon Phones

It appears as thoughVerizon phones are experiencing issues making inbound calls to ENC resulting in an "All circuits are busy...please try again later" message.  This appears to be affecting only Verizon phones and does not appear to be an issue with the ENC phone system.

January 25, 2011 - MyENC & Zencas Maintenance

MyENC and Zencas will be down for maintenance on Wednesday 1/26 from 7AM - 8AM.

January 22, 2011

Moodle is now available for use.

January 20, 2011

We are currently experiencing issues with the Moodle Learning Management System and are working to resolve them as quickly as possible.

January 19, 2011

ENC has just launched a new spam filtering system. Users of @enc.edu email accounts now have individual control over filtering. Learn how to set up your account.

Contact ITS

Email:its-help@enc.edu
HelpDesk System:http://helpdesk.enc.edu
Telephone: 3727 ON CAMPUS, 617-745-3727 PHONE

Help Desk: Nease Library (first floor)
Hours fall and  spring semesters: Mon-Thur 8 AM to 8 PM; Fri 8 AM to 5 PM; Sun 4 PM to 8 PM
Hours summer: Mon-Fri 8 AM to 5 PM

Administrative Offices: Gardner Building (ground floor)
Hours: Mon-Fri 8 AM to 5 PM

 

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