Information Technology Services

Looking for Office 365 email assistance?

The ITS Help Desk is located on the first floor of the Nease Library for your convenience.

Information Technology Services (ITS) provides services through five groups: Applications, Desktop/Telecom, Network, Systems, and Web. The department is responsible for the development, support and maintenance of campus computing and telecommunication facilities.

News
iDesk
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A collaboration among the ITS, Library, and Center for Academic Success departments, the first floor of the Library is now home to the iDesk.

Learning Commons
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The first floor of the library has been transformed into a one stop academic environment for students called the Learning Commons.

Student Email Upgrade
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Student email will be migrated to Office 365 starting the evening of October 11, 2013.

Software Deals Continue at ENC
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The great software deals at the ENC store continue. Check out these prices!

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System Status

December 9, 2013 - MyENC / Zencas

We are presently experiencing issues with MyENC and Zencas. We are working to resolve them as soon as possible.

November 13, 2013 - Outlook Web Access

For Outlook Web Access, please use https://owa.enc.edu/owa. The http://owa.enc.edu web address is temporarily unavailable. Students use Office 365 and should use http://owx.enc.edu as normal.

September 23, 2013 - Email to Off-Campus Addresses

We are experiencing an issue sending to off-campus email addresses. It should be resolved shortly.

January 11, 2013 - Java Zero-Day Vulnerability Alert

Please see the email sent to your ENC email account containing information about the Java 7 vulnerability and recommendation to disable.

November 8, 2012 - Internet Connectivity Issues

This morning we have experienced several brief Internet outages related to equipment located at our ISP. This does not appear to be a problem with equipment located at ENC. The provider is investigating.

September 25, 2012 - Email Connectivity Issues

We are presently experiencing issues connecting to the Exchange email server.  This affects access to email, calendar and contacts via Outlook, OWA, Zencase and any mobile devices.  We are working to resolve the issue as soon as possible.

September 13, 2012 - Web Content Filter Issues

Earlier today we experienced an issue with our web content filter license which caused all web site categories to be blocked as a default instead of just those categories we specifically do not allow.  All non-filtered web categories should be available at this point.  We are working with the vendor to determine exactly why this happened.  We apologize for the inconvenience.

June 5, 2012 - Scheduled Network Maintenance

A couple of issues slowed the start of this morning's network upgrade.  As a result some changes are still in process and you may experience an occasional outages.   We are working to resolve these issues and will provide updates as they are available.

May 12, 2012 - Scheduled System Maintenance

Following the system maintenace this morning we experienced a hardware failure on our Zencas server which affects MyENC.  We are also troubleshooting an issue with the Exchange server which is affecting Email connectivity.  We are working to resolve these issues and will provide updates as they are available.

April 13, 2012 - Main Campus Phone Dialing Issue

We are experiencing an issue whereby off-campus callers are unable to dial the 617-745-3000 number.  Our service provider is investigating the problem.  If you experience this issue with other lines please contact the ITS Help Desk.

February 13, 2012 - 180 Old Colony Network Connectivity

This morning we experienced issues with network connectivity at our 180 Old Colony campus affecting Internet, Email and application access. Connectivity has been restored and we are reviewing logs to identify the root cause.

Contact ITS

Email:its-help@enc.edu
HelpDesk System:http://helpdesk.enc.edu

Telephone: 3727 ON CAMPUS, 617-745-3727 PHONE

Help Desk:
Nease Library (first floor)
Hours fall and  spring semesters: Mon-Thur 8 AM to 6 PM; Fri 8 AM to 5 PM; Sun 4 PM to 8 PM
Hours summer: Mon-Fri 8 AM to 5 PM

Administrative Offices:
 Gardner Building (ground floor)
Hours: Mon-Fri 8 AM to 5 PM

 


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